FAQ

Frequently Asked Questions

Security & Trust

Is my data safe with Zilva?

Yes. Zilva ERP is officially registered as a Private-Scope Electronic System Operator (PSE) with Indonesia's Ministry of Communication and Digital Affairs (Komdigi), under TDPSE No. 029772.01/DJAI.PSE/09/2026, held by PT Zilva Lawi Teknologi. On the infrastructure side, Zilva runs on an enterprise-grade cloud ecosystem: Microsoft Azure (verified member of Microsoft for Startups) for AI/inference services, and IBM Cloud for production infrastructure and backups. Every tenant is fully isolated at the database level, so one company's data never mixes with another's.

Is Zilva already usable today?

Yes, the system is running in production at app.zilva.io, with core modules — accounting, inventory, purchasing, sales, through to the approval matrix — actively in use. This is not a prototype or a future plan.

About the Team & Product

Who built Zilva ERP?

Zilva ERP was founded by Edi Kristanta as co-founder, together with Monalisa Tarigan, co-founder and Director of PT Zilva Lawi Teknologi. Edi brings over 10 years of experience in accounting, finance, and tax, including 9 years at Big Four firms — EY Indonesia, KPMG Indonesia, and Deloitte Brunei — with a focus on financial statement preparation across industries, and holds a CPA certification from IAPI. Monalisa leads customer operations and business growth at Zilva.

Why was Zilva ERP built?

Zilva grew out of first-hand experience at Lawi Consulting, handling consulting, bookkeeping, and ERP implementation for a range of clients. That work made it clear that manual accounting processes are error-prone, slow, and hard to rely on for business decisions or tax compliance. Zilva brings together consulting, ERP, and AI — three things that used to run separately under Lawi Consulting — into one hybrid, fully automated product. The goal is simple: help companies produce bookkeeping and financial reports that are reliable, for both business decision-making and compliance — built by a team that has spent over a decade preparing financial statements across industries at Big Four accounting firms.

Pricing & Plans

Is there a setup fee or minimum contract?

No. Every plan can start with zero setup cost, and there's no long-term contract — upgrade, downgrade, or cancel anytime.

How much do Zilva plans cost?

Starting from the Free plan (Rp0) up to Premium (Rp399K/month), plus a custom-priced Enterprise plan for multi-entity needs. See the full breakdown on the Pricing page.

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