This is our only official address. Mail sent here goes to an inbox that is read directly, not to an automated ticketing system. Please mention your business name so the reply can get straight to the point.
CONTACT
Get in touch with Zilva
One email address for everything — product questions, billing, technical support, legal and data privacy matters, and requests from authorities. All read by the same people.
Registered address
PT Zilva Lawi Teknologi
Business ID (NIB) 1009260099085
Registered with Komdigi as a PSE, No. 029772.01/DJAI.PSE/09/2026
Jalan Jamin Ginting No. 355B, Desa/Kelurahan Padang Bulan, Kec. Medan Baru, Kota Medan, Sumatera Utara, 20155
This is the company's registered legal address, used for official correspondence. We do not operate a walk-in office — the product and its support run entirely through the app and email.
BEFORE YOU WRITE
The answer may already be written
- What the product does — module by module, on the Products page.
- Who built it and whether your data is safe — on the FAQ page.
- Terms of service — both parties' rights and obligations, in the Terms & Conditions.
- How your data is handled — what we keep, for how long, and how to request an export or deletion, in the Privacy Policy.